Position: Customer Service, Union Office Interiors, Wilmington, MA

Summary:  Union Office Interiors is a dynamic, fast-paced, growing office furniture dealership and we are looking for a motivated customer service representative to join our team.

Key Responsibilities Include:

·         Support sales and project management in a day-to-day support role.

·         Assist the project team in gathering pricing, finishes, and product information for proposal purposes.

·         Entering proposals accurately into Team Design for presentation to the client and accurate order entry.

·         Place accurate orders with manufacturers as required by the PM and/or Salesperson.

·         Develop status reports in preparation for incoming manufacturer acknowledgments for all orders placed.

·         Review the manufacturer’s order acknowledgment for accuracy and completeness.

·         Ensure complete delivery and installation drawing package and delivery tickets are forwarded to the Installation subcontractor prior to job start.

·         Notify the team of any order/delivery issues in a timely manner. 

·         Follow up with end users and vendors on punch list and warranty issues. 

·         Confirm substantial project completion to help ensure timely invoicing with accounting.

Requirements and Skills:

·         Knowledge of Microsoft programs, Zoom, MS Teams, etc. Experience in Team Design and Core software is a plus.

·         Experience with customer interfacing, both internal and external clients.

·         Maintain excellent work ethics and team player mentality

·         Experience with Office Furniture and related services is helpful.

·         Organizational skills with the ability to multi-task and manage time efficiently

·         Creative problem solver with attention to detail

Benefits:

·         Health and Dental coverage

·         401K

·         401K Match

·         Paid holidays

·         Paid vacation time

·         Paid sick time

·         Salary commensurate with experience

·         Work from home is very limited in this position.

Please send resumes to Ron Scott at rscott@unionoffice.com.